Questions we are asked

On energy contracts we are paid either by a margin on the final unit rate, or by a fixed management fee. Both are set out in writing before you sign, and nothing is added after you have agreed to it.

We hold a Level 1 Letter of Authority only. That authorises us to gather your data from suppliers and network operators and to advise you. It does not authorise us to sign anything on your behalf. You sign every contract yourself.

The quickest way is to send us the latest full invoice for each meter and sign a Letter of Authority. We then complete a full review, feed back our findings and the available options, and you decide what to do next. Best case, we can support you; worst case, we simply advise that everything is already in perfect order. There is no charge for this initial audit or health check.

We work from the data your meters already produce, including half-hourly electricity data and automated meter readings. Where a site has no data beyond estimated readings, we say so rather than model around it, and we set out what would need to change to get actual data.

ESOS, SECR, TM44 air conditioning inspections, heat network registration and the minimum energy efficiency standards that govern letting. We tell you which apply to you, which do not, and which are current law rather than government proposal.

Consumption and contract data is held for the purpose of managing your account and is not sold or passed to third parties for marketing. Omni Management Ltd is registered with the Information Commissioner's Office, and our privacy notice sets out what we hold and for how long.

We scope the work, appoint the specialist contractor, model the commercial case from your own metered data and manage delivery. We do not install anything ourselves, and we will say when our figures do not support a project.

Yes, water and wastewater are handled in house on the same basis as electricity and gas. Eligible business premises in England can change their retailer; the Scottish and Welsh arrangements differ and we set those out on the water page.