Skip to content

New connections

A new meter runs in a fixed order. Contract, appoint, energise.

Book a free energy review

01 / 06

What we need before anything can be raised

A Letter of Authority is a Level 1 authority only. What it allows, and what it does not, is set out on the Letter of Authority page.

  1. 01

    The supply point number

    The MPAN for electricity or the MPRN for gas. The network issues it when you accept its connection quotation, and for electricity it needs to be showing on the industry database.

  2. 02

    A signed Letter of Authority

    Level 1 only, which lets us gather information and go to market. You sign every contract yourself.

  3. 03

    The completed request form

    Online or as a PDF. Send the network quotation with it and we will read the technical fields off that rather than ask you for them.

  4. 04

    The site works quote paid

    Once issued. The job is not raised with the meter operator until it is, and that is the stage where a delay is most often invisible from your side.

Letter of Authority

02 / 06

The stages, and what each one takes

Each stage starts when the one before it finishes, so the earlier a request arrives complete, the earlier the meter goes in.

  1. We read it the day it arrives and come back the same day if anything is missing. The supply point has to be live with us under a signed Letter of Authority before a job can be raised.

On receipt

We check the request

We read it the day it arrives and come back the same day if anything is missing. The supply point has to be live with us under a signed Letter of Authority before a job can be raised.

Indicative and sequential, not a guarantee. Dates depend on engineer availability, on the site being ready, and on the network having completed its own work. We will tell you the moment a stage slips rather than let a date pass quietly.

Request a new meter

Pick the supply and complete the request online. It asks for the same detail as the printed form, so the job goes to the metering provider right the first time.

Anything you cannot answer, leave blank and say so in the notes. We would rather chase one gap than have a job rejected and requeued. Prefer a document? Download the printed form instead.

Which supply is this request for?

Not sure which applies? Choose the closest and say so in the notes, or call 01202 985126 and we will tell you.

04 / 06

What has to be ready on the day

The metering provider books direct with your site contact. A visit that cannot go ahead is charged and the job goes back into the schedule. Tick each item as it is confirmed on site.
0/7Nearly ready is not ready

After the meter goes in

A site can be energised and still go wrong quietly, so we check four things rather than assume them: that the meter is communicating and data is arriving, that the opening reads and meter details match what the supplier holds, that the first invoices are validated for payment against the signed contract, and that the renewal is logged the day the contract starts.

Download the printed forms

The same fields as the online request, as a document you can circulate for sign-off. Complete it in Adobe Reader, save a copy and email it to siteworks@askomnium.co.uk.

Questions about new connections

Under the industry supplier hub arrangements, the metering agents are appointed by the supplier, not by you and not by the network. A meter operator cannot act on a supply point it has not been appointed to. So the order is fixed: supply point number, supply contract, agent appointment, meter. Leaving the contract until the building is finished does not save time, it adds weeks to the end of the project.

Then the step to chase is the network, not us. The number is issued when you accept the network connection quotation. Send us the quotation as soon as you have it and we will tell you what else we need, so that nothing waits on paperwork once the number lands.

Yes. Name them on the request and we will appoint them. Tell us at this stage rather than after appointment, because changing an appointment once it is registered takes longer than making the right one first. If you have no preference we appoint ours, which is usually the faster route.

The visit aborts, it is charged, and the job goes back into the schedule. That is worse than having waited a week. If the honest answer is that the site will not be ready, tell us and we will hold the booking rather than spend your money proving it.

Allow around six to seven weeks end to end where every stage runs cleanly: seven working days to contract, seven to ten working days to appoint and schedule, then the 28 day appointment window. A required by date is always taken into account and cannot be guaranteed, because the works are booked against meter operator engineer availability.

Yes, field for field. Use whichever suits you. The online form saves the request to us directly; the PDF can be completed in Adobe Reader and emailed to siteworks@askomnium.co.uk if you would rather circulate a document for sign-off first.

Either by a margin on the final unit rate or by a fixed management fee, agreed in writing before any contract is signed. Site works are quoted per job before anything is raised. This page holds no prices.

New connectionsNew meter connections

Got the number and need the rest arranged?

Send the request with the network quotation. We will confirm the same day whether we have everything, and tell you the realistic live date rather than the one you would like to hear.

Talk to usHow we work