Third party intermediary disclosure

Trust and transparency are non-negotiable. At Omnium, we adhere strictly to the Retail Energy Code (REC) for Third-Party Intermediaries (TPIs). This code of practice acts as a strict regulatory framework, ensuring that every business energy customer receives ethical, accurate, and unbiased procurement advice.

The core principles we guarantee. When you partner with Omnium, we guarantee compliance with the highest industry standards.

• Complete Transparency: We clearly state all fees, commissions, and contract terms upfront. No hidden charges. No nasty surprises.
• Accurate Representation: We only present factual, current market data. We never misrepresent suppliers, tariffs, or the savings you can achieve.
• Respectful Engagement: We respect your time and operational focus. We do not use high-pressure sales tactics or misleading marketing.
• Data Security: Your commercial data is handled with absolute confidentiality and strictly in accordance with GDPR and UK data protection laws.
• Clear Dispute Resolution: In the rare event of an issue, we provide a clear, accessible, and fair complaints procedure to resolve it rapidly.

The energy market is complex, but the rules governing how we operate should not be. We fully support the ongoing regulation of the TPI market to protect businesses from rogue brokers.

For comprehensive details on the regulations governing energy intermediaries, dispute resolution, and industry standards, visit the official Retail Energy Code (REC) Portal.

Omni Management Ltd, trading as Omnium, is registered in England and Wales, company number 14666993, registered office 18 Albert Road, Bournemouth BH1 1BZ. Our VAT number is 435063219 and our ICO registration is 00012783079.

We act as a third party intermediary. We are not a supplier and we do not sell energy or water. We arrange supply contracts between a client and a licensed supplier, and we manage those contracts once they are in place.

• Collect meter, consumption and contract data for the sites in scope.
• Approach suppliers, request prices and set out what each option costs.
• Present the options in writing so the decision is made on the figures, not on a verbal summary.
• Manage the supply once it is live: billing queries, meter records, contract end dates and renewal timing.

We hold trading arrangements with a panel of licensed suppliers. We do not search every supplier in the market, and no intermediary can. Where a supplier outside our panel is the right answer for a site, we will say so.

The suppliers approached for a particular tender are listed with the prices we return, so the client can see the search that was carried out.

We are paid either by a margin applied to the final unit rate and collected by the supplier, or by a fixed management fee invoiced directly. Which basis applies is agreed in writing before anything is signed.

Where a margin is used, the amount is shown on the rate, line by line, in pence per kWh. Since 1 October 2024 suppliers must also disclose third party costs to all non-domestic customers, so the same figure is available to you from your supplier on request.

Our pay is not linked to the length of a contract or to a particular supplier being chosen.

We work on a Level 1 Letter of Authority only. That allows us to obtain data and prices on a client's behalf. It does not allow us to sign a contract. The client signs every contract themselves.

A Letter of Authority can be withdrawn at any time by writing to us or to the supplier.

• Sign a supply contract on a client's behalf.
• Present a price as a market position when it is a single supplier's quote.
• Hold back the basis on which we are paid until after a contract is signed.
• Pass a client's details to another intermediary.

We handle personal data as set out in our privacy notice. Consumption and meter data is obtained under the Letter of Authority and used to price and manage the supplies it covers.

If something has gone wrong, tell us at hello@askomnium.co.uk, on 01202 985126, or in writing to the registered office. The stages and response times are set out in our complaints procedure.

If we cannot settle it, you can take the matter to alternative dispute resolution. We are registered for ADR under reference C35OMNI01 and hold Dispute Resolution Ombudsman membership E3362. Micro and small business customers may also be able to use the Energy Ombudsman.

Commission disclosure by suppliers is already law. Ofgem authorisation of third party intermediaries has been confirmed as the government's intention but is not yet in force. The current position, and what is proposed, is set out in our sheet on the regulation of energy brokers and consultants.