TPI Code of Practice
Trust and transparency are non-negotiable. At Omnium, we adhere strictly to the Retail Energy Code (REC) for Third-Party Intermediaries (TPIs). This code of practice acts as a strict regulatory framework, ensuring that every business energy customer receives ethical, accurate, and unbiased procurement advice.
The Core Principles We Guarantee
When you partner with Omnium, we guarantee compliance with the highest industry standards.
Complete Transparency: We clearly state all fees, commissions, and contract terms upfront. No hidden charges. No nasty surprises.
Accurate Representation: We only present factual, current market data. We never misrepresent suppliers, tariffs, or the savings you can achieve.
Respectful Engagement: We respect your time and operational focus. We do not use high-pressure sales tactics or misleading marketing.
Data Security: Your commercial data is handled with absolute confidentiality and strictly in accordance with GDPR and UK data protection laws.
Clear Dispute Resolution: In the rare event of an issue, we provide a clear, accessible, and fair complaints procedure to resolve it rapidly.
The Omnium Difference
| Standard Brokers | The Omnium Standard (TPI Compliant) |
| Hide commission margins within unit rates. | Transparent pricing. You know exactly what you pay for our service. |
| Push contracts from a limited pool of preferred suppliers. | Whole-of-market analysis. We secure the contract that fits your business, not our bottom line. |
| Use aggressive outbound sales calls. | Consultative approach. We advise; you decide on your timeline. |
| Disappear after the contract is signed. | Ongoing management. We validate bills, resolve disputes, and monitor compliance long-term. |
Official Regulatory Framework
The energy market is complex, but the rules governing how we operate should not be. We fully support the ongoing regulation of the TPI market to protect businesses from rogue brokers.
For comprehensive details on the regulations governing energy intermediaries, dispute resolution, and industry standards, visit the official Retail Energy Code (REC) Portal.
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