Eligible non-household premises can choose a retailer.
Water
Water
Find the SPIDs.Then the savings.
In short
Checking a business water account means confirming the meter reads are actual rather than assessed, that every SPID billed belongs to you, that the meter serial and size match the meter on site, and that the assumed return to sewer and the surface water drainage basis fit how the site is actually used. A leak is charged twice, as water supplied and again through the waste water line.
What this does not do. Changing retailer only affects the retail element, which is the smaller part of most invoices, so it is not the fix on its own. Repairs, meter works and drainage surveys are separate costs, quoted before they are commissioned.
The first review across your invoices costs nothing. Later work is quoted and agreed in writing before it begins. Cost recovery
From source to account
Follow every supply point before comparing a price.
The wholesaler owns the network and sets regulated charges. The retailer bills the account. Only the retail element can be put to market.
Wholesaler
Owns the network, treats the water and sets the regulated wholesale charges.
Supply + wastewater
Account examination
The useful work sits in the data.
Changing retailer moves only the competitive part. We first establish whether the estate, reads and charging basis reflect the sites you occupy.
- 01SPID and occupied site
- 02Meter serial, size and reads
- 03Wastewater return basis
- 04Surface-water drainage
- 05Overnight flow and leaks
Nation by nation
Eligibility is not the same across Great Britain.
Eligibility depends on wholesaler location and annual use, and covers water retail only.
The non-household market operates under separate arrangements.
How to check this
Each claim on this page is answered by something you can read for yourself. Nothing below states a figure; it names the document or register the claim is held against.
Point 01
We hold a Level 1 Letter of Authority only
The authority wording sets out what we may do with your data and states that we cannot sign a contract on your behalf. Read it before you sign it.
Point 02
How we are paid is agreed in writing before you sign
Our margin or management fee is stated in the terms that accompany a recommendation, and nothing is added afterwards.
Point 03
Every figure we quote carries a dated source document
Records state the figure, what it is measured against, the document it is taken from and the date on that document. Records still held anonymous are labelled as such.
Point 04
We separate regulated charges from the part a supplier can hold
Network and policy charges are set outside the supplier and reset each April for every supplier alike. We do not describe them as fixed unless we hold written confirmation for that product.
Point 05
Validation is carried out against the invoice and the contract
Each query names the invoice, the line it sits on and the contract term it is checked against, so a supplier can answer it directly.