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Carbon

Measure it properly.Report it honestly.

Renewable supply

Renewable supply is a separate question from price, with a named backing mechanism: REGO certificates, supply direct from a generator, or half-hourly matching. We ask for that in writing before we describe a supply as renewable.

Backed in writing

What we will call renewable

  • REGO certificates held against your supply.
  • Supply direct from a named generator.
  • Half-hourly matching, where the supplier confirms the method.

Not evidence

What we will not call renewable

  • A supplier’s overall fuel mix, which is not a statement about your supply.
  • A rate, which never tells you whether a contract is green.
The distinction is the whole of it. One side is evidence about your supply. The other is a description of a supplier.

What is not a saving

Where you already buy renewable supply, moving to another renewable contract maintains that position rather than reducing your emissions. We will say that rather than present it as a carbon saving.

Measured and estimated

We separate what is measured from what is estimated in every figure we report, and we name the conversion factor set and the reporting year it belongs to.

Read the detail

How to check this

Each claim on this page is answered by something you can read for yourself. Nothing below states a figure; it names the document or register the claim is held against.

  • Point 01

    We hold a Level 1 Letter of Authority only

    The authority wording sets out what we may do with your data and states that we cannot sign a contract on your behalf. Read it before you sign it.

    Read the Letter of Authority

  • Point 02

    How we are paid is agreed in writing before you sign

    Our margin or management fee is stated in the terms that accompany a recommendation, and nothing is added afterwards.

    Client terms and conditions

  • Point 03

    Every figure we quote carries a dated source document

    Records state the figure, what it is measured against, the document it is taken from and the date on that document. Records still held anonymous are labelled as such.

    Evidence records

  • Point 04

    Consumption figures come from meter and supplier data, not estimates

    Where a reading is estimated or missing, the record says so rather than filling the gap.

    How your bill is built up

  • Point 05

    Compliance work is held against the current legislation

    Each obligation is recorded with the rule it comes from and the deadline it carries, in an evidence pack an auditor can follow.

    Compliance