Named reporting period and source.
Services / 04
Carbon
Measure it properly.Report it honestly.
Emissions account
Keep the evidence, method and claim on the same line.
The factor set and boundary are recorded.
Supply is not described as renewable without written confirmation.
MeasuredEstimated
Estimates stay visibly labelled.
Where source data is incomplete, the reporting states the estimate and its basis rather than presenting it as a measured result.
Read the detail
How to check this
Each claim on this page is answered by something you can read for yourself. Nothing below states a figure; it names the document or register the claim is held against.
Point 01
We hold a Level 1 Letter of Authority only
The authority wording sets out what we may do with your data and states that we cannot sign a contract on your behalf. Read it before you sign it.
Point 02
How we are paid is agreed in writing before you sign
Our margin or management fee is stated in the terms that accompany a recommendation, and nothing is added afterwards.
Point 03
Every figure we quote carries a dated source document
Records state the figure, what it is measured against, the document it is taken from and the date on that document. Records still held anonymous are labelled as such.
Point 04
Consumption figures come from meter and supplier data, not estimates
Where a reading is estimated or missing, the record says so rather than filling the gap.
Point 05
Compliance work is held against the current legislation
Each obligation is recorded with the rule it comes from and the deadline it carries, in an evidence pack an auditor can follow.