Services / Bill validation
Bill validation
Check every line.Validate for payment.
In short
Bill validation means reading every line of an energy invoice against the signed contract for the period billed, rather than against the previous invoice, and recalculating the arithmetic. Rates, standing charges, availability and reactive charges, levies, taxes, reliefs, readings and supply numbers are all checked, and each invoice comes back marked as validated for payment or held with a stated reason.
What this does not do. It cannot show whether the rate you signed was competitive on the day you signed it, and it cannot find an error that the invoices and the contract do not show. Where only the supplier holds a record, we have to request it.
The first review across your invoices costs nothing. Later work is quoted and agreed in writing before it begins. Cost recovery
The validation desk
Read the invoice against the agreement.
Every billed line is traced back to the contract, meter or statutory basis that supports it. A previous invoice is not evidence that a charge is right.
The billed rate is checked against the signed rate for the same period.
Exception route
If a line does not reconcile, it is held with a reason.
- 01Clause and figures attached
- 02Formal supplier query raised
- 03Response and outcome dated
- 04Credit or repayment recorded when received
What comes back
A payment decision your finance team can follow.
The first check costs nothing. Ongoing validation and any recovery work are quoted and agreed in writing.
Questions
What clients ask before starting
It depends on the contract terms and the limitation rules that apply to the supply. Where an error is confirmed, we set out in writing the period we believe is recoverable before any claim is raised, so you can see the reasoning rather than take it on trust.
A recent full invoice for each meter starts the check. With a signed letter of authority we can request contracts, statements and billing records from the supplier directly, so gaps in what you hold do not stop the work.
No. Each invoice comes back marked as validated for payment or held with a stated reason. You approve payment throughout; we never do.
The line is raised with the supplier as a formal query, with the contract clause and the figures behind it. The query, the response and the outcome are recorded on the account file, and a confirmed overcharge is pursued to a credit or repayment, which is recorded when it lands.
No. The first check across your invoices costs nothing: you see what reconciles against the contract and what does not before any fee is discussed. Ongoing validation, and any recovery work, is quoted in writing and agreed before it begins.
Yes. The same line-by-line method applies to water and the other utility invoices held under the letter of authority, read against the rates and terms that apply to each supply.
Accounts where examination of the records found real money
EV-04 / Consumption
16 per cent reduction in non-required consumption
Michels and Taylor
Taken from metered consumption after energy monitoring was rolled out across the estate, with more than £100,000 of further saving identified separately from agreed capacity (kVA) audits. Guest-facing operations were not altered.
Client value summary, Michels and Taylor, 27 August 2026
EV-05 / Consumption
Half-hourly waste analysis and full agreed-capacity audit completed
Broadening Choices for Older People
Consumption data turned into a costed picture of where energy is used unnecessarily, with reserved capacity right-sized across the estate. An on-site generation feasibility study was completed alongside it.
Client value summary, BCOP, 27 August 2026
Read the detail
How to check this
Each claim on this page is answered by something you can read for yourself. Nothing below states a figure; it names the document or register the claim is held against.
Point 01
We hold a Level 1 Letter of Authority only
The authority wording sets out what we may do with your data and states that we cannot sign a contract on your behalf. Read it before you sign it.
Point 02
How we are paid is agreed in writing before you sign
Our margin or management fee is stated in the terms that accompany a recommendation, and nothing is added afterwards.
Point 03
Every figure we quote carries a dated source document
Records state the figure, what it is measured against, the document it is taken from and the date on that document. Records still held anonymous are labelled as such.
Point 04
Validation is carried out against the invoice and the contract
Each query names the invoice, the line it sits on and the contract term it is checked against, so a supplier can answer it directly.
Point 05
We separate regulated charges from the part a supplier can hold
Network and policy charges are set outside the supplier and reset each April for every supplier alike. We do not describe them as fixed unless we hold written confirmation for that product.