New connections

• Application and design. The network operator assesses what the site needs and what the network can carry, and issues a quotation.
• Acceptance and payment. The quotation is accepted and paid. Nothing is programmed until it is.
• Physical works. The operator installs the service and the connection.
• Supply point issued. The site receives its MPAN or MPRN, which is where the connection work ends and the supply work begins.

The timescale is set by the network operator’s programme, not by how urgently the site needs it. Design capacity, planning, road access and the operator’s own workload all sit outside anyone else’s control.

Quotations carry validity periods, and letting one lapse means requoting rather than resuming. Payment is what starts the clock on the works.

We will give you the operator’s stated timescales rather than an optimistic one, and we will tell you when a programme date is at risk rather than after it has slipped.

We manage the application, review the quotation, challenge the design where the numbers do not support it, and hold the programme.

We do not carry out connection works. Those are the network operator’s, or an independent connection provider’s.

A site cannot have a meter before it has a supply point, and cannot have a supply contract before it has a meter point number. Sequencing work in the wrong order is the most common reason a project slips.