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Sectors

Care homes and residential estates

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Energy and utilities management for care and residential settings

Care and residential settings run continuously, and the people in them cannot shift when they use heating, hot water or equipment. We work on the price and the contract rather than asking a home to change how it operates.

Communal heat brings registration and metering duties and a separate billing relationship with residents. We set out what applies to the site and hold the registration and notification dates on record.

Where cost is recovered from residents or leaseholders, the figures have to trace back to a meter and a rate. We keep the working so a query can be answered, and we flag ageing plant or metering that is worth costing as a project.

Day one

What we are usually handed

Where the load tends to hide at a care homes and residential estates site, and where we fit once we see it.

  • Load that cannot be moved

    Heating, hot water, lighting and medical or mobility equipment run to resident need. We work on the price and the contract rather than asking a home to change how it operates.

    Where we fitWe work on the price and the contract, rather than asking a home to change how it operates.

  • Heat networks and dwelling metering

    Communal heat brings registration and metering duties and a separate billing relationship with residents. We set out what applies and keep the registration dates on record.

    Where we fitWe set out the registration and metering duties that apply and hold the dates on record.

  • Recovery and resident billing

    Where cost is recovered from residents or leaseholders, the figures need to be traceable back to a meter and a rate. We keep the working so a query can be answered.

    Where we fitWe keep the working so a resident or leaseholder query traces back to a meter and a rate.

What we do about it

  • Register the communal and dwelling level meters and hold the compliance dates.

  • Tender electricity, gas and water with continuous load priced from the data.

  • Validate invoices and apportionment before recovery figures are issued.

  • Flag ageing plant and metering that is worth costing as a project.

Who we work withRegistered managers, group operations, resident management companies and managing agents.

Simple steps

How to reduce energy use in care homes and residential estates

Practical steps you can take yourself, from habits that cost nothing to decisions best made with metered data. Pick a stage, then open a step to see why it matters.

No cost, this week

Changes to habits and settings.

  1. HSE guidance expects stored hot water at 60°C or above to control legionella, with scald protection at outlets. Check settings match the plan, without going below it.

  2. Wait for a full drum before starting a cycle and clean dryer lint filters every shift, within infection control rules.

  3. Ovens and hot cupboards left on between services draw for hours. Agree switch-on times with the kitchen team.

Before anything is agreed

What happens next

If you send us the details below, we run a short suitability check before anything is agreed.

  1. Tell us the sector, the number of sites and what prompted the enquiry. Contract end dates and supply numbers help, but you do not need the full picture to start.

  2. We confirm whether the work matches what we do and whether we have capacity to take it on properly. If it does not, we say so.

  3. If it is suitable, we set out the work, the fee basis and the next steps in writing before any contract is signed.

  4. Every supply contract stays in your name. We operate under a Level 1 Letter of Authority only, which means we cannot sign contracts on your behalf.

Questions we are asked here

Sites supplying heat, cooling or hot water to more than one dwelling generally carry registration and metering duties. We confirm what applies to your site, prepare the submission and keep the dates on record.

A flat, continuous load is a shape suppliers can price, and we put the recorded shape in front of them rather than an annual total. We do not promise a figure before offers are received.

We keep the consumption, rate and apportionment working behind each recovery figure, so a query can be answered from the record.

Further reading

The Series

Other settings

All sectors

Proof

What we have delivered, and who checks our work.

Each figure below is taken from our evidence record and has a full case study behind it.

  1. £206,000a year saved on procurement

    Read the case study: Michels and Taylor

  2. £161,000a year saved on gas, about £483,000 across a three-year term

    Read the case study: Broadening Choices for Older People

  3. Group rates10 per centlower than the previous brokered prices

    Read the case study: Roam

Checkable with the issuing body

All case studiesThe full evidence record

Tell us what you have been handed

Send us the latest full invoice for each meter and sign a Letter of Authority. We will complete a full review and feed back our findings and the available options.

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