Sectors
Care homes and residential estates
Running always.Costing more.
Energy and utilities management for care and residential settings
Care and residential settings run continuously, and the people in them cannot shift when they use heating, hot water or equipment. We work on the price and the contract rather than asking a home to change how it operates.
Communal heat brings registration and metering duties and a separate billing relationship with residents. We set out what applies to the site and hold the registration and notification dates on record.
Where cost is recovered from residents or leaseholders, the figures have to trace back to a meter and a rate. We keep the working so a query can be answered, and we flag ageing plant or metering that is worth costing as a project.
What we are usually handed
Load that cannot be moved
Heating, hot water, lighting and medical or mobility equipment run to resident need. We work on the price and the contract rather than asking a home to change how it operates.
Where we fitWe work on the price and the contract, rather than asking a home to change how it operates.
Heat networks and dwelling metering
Communal heat brings registration and metering duties and a separate billing relationship with residents. We set out what applies and keep the registration dates on record.
Where we fitWe set out the registration and metering duties that apply and hold the dates on record.
Recovery and resident billing
Where cost is recovered from residents or leaseholders, the figures need to be traceable back to a meter and a rate. We keep the working so a query can be answered.
Where we fitWe keep the working so a resident or leaseholder query traces back to a meter and a rate.
What we do about it
Register the communal and dwelling level meters and hold the compliance dates.
Tender electricity, gas and water with continuous load priced from the data.
Validate invoices and apportionment before recovery figures are issued.
Flag ageing plant and metering that is worth costing as a project.
Who we work withRegistered managers, group operations, resident management companies and managing agents.
What happens next
If you send us the details below, we run a short suitability check before anything is agreed.
Send the basics
Tell us the sector, the number of sites and what prompted the enquiry. Contract end dates and supply numbers help, but you do not need the full picture to start.
We check it sits within our scope
We confirm whether the work matches what we do and whether we have capacity to take it on properly. If it does not, we say so.
You receive a written brief
If it is suitable, we set out the work, the fee basis and the next steps in writing before any contract is signed.
You sign; we hold the supplier to account
Every supply contract stays in your name. We operate under a Level 1 Letter of Authority only, which means we cannot sign contracts on your behalf.
Questions we are asked here
Sites supplying heat, cooling or hot water to more than one dwelling generally carry registration and metering duties. We confirm what applies to your site, prepare the submission and keep the dates on record.
A flat, continuous load is a shape suppliers can price, and we put the recorded shape in front of them rather than an annual total. We do not promise a figure before offers are received.
We keep the consumption, rate and apportionment working behind each recovery figure, so a query can be answered from the record.
Evidence
Each field below is published only once the figure has been checked against the source named beside it. Where a field reads as awaiting verification, we have not yet confirmed it and we will not state it.
| Field | Source | Status |
|---|---|---|
| Supplies under management in this sector | Internal contract register, counted at the stated date. | Awaiting verification |
| Meters with half-hourly data available | Data collector records for the supplies listed above. | Awaiting verification |
| Invoice validation coverage | Validation log, stated as a proportion of invoices checked. | Awaiting verification |
| Heat networks registered or reviewed | Compliance register, counted at the stated date. | Awaiting verification |
- Hospitality and hotelsLong operating hours and kitchen and spa plant that make load look peaky.
- Restaurants and food serviceAwaiting copy.
- Leisure and stadiumsAwaiting copy.
- Offices and multi-let buildingsLandlord and tenant supplies, service charge recovery and letting standards.
- Retail groupsMany small supplies, frequent site changes and rolling contract end dates.
- Manufacturing and industrialHalf-hourly electricity, agreed capacity and reactive power charges.
- Public sector and educationProcurement rules, term dates in the load shape and reporting obligations.
- Charities and non-profitsTrustee oversight, restricted budgets and the VAT and levy reliefs that apply to charitable premises.